Basic information
We accept returns up to 30 days from the date of delivery. We only accept unused products. We do not accept cash on delivery packages.
Return Procedure:
- Send an e-mail with information about the return or a declaration of withdrawal from the contract to the following address: contact@kaysershop.eu
- You will receive a return label from us with shipping instructions
- Pack the product with your proof of purchase
- Send the parcel
- After checking the goods, we will refund your money within 10 working days.
Exchange Procedure:
- Send an e-mail with information about the exchange to the following address: contact@kaysershop.eu
- You will receive a return label from us with shipping instructions
- Pack the product
- Send the parcel
- The replacement product will be shipped within 2 business days of receiving the package.
- The exchange is valid for the same product.