Basic information

We accept returns up to 30 days from the date of delivery. We only accept unused products. We do not accept cash on delivery packages.

 

Return Procedure:

  1. Send an e-mail with information about the return or a declaration of withdrawal from the contract to the following address: contact@kaysershop.eu
  2. You will receive a return label from us with shipping instructions
  3. Pack the product with your proof of purchase
  4. Send the parcel
  5. After checking the goods, we will refund your money within 10 working days.

 

Exchange Procedure:

  1. Send an e-mail with information about the exchange to the following address: contact@kaysershop.eu
  2. You will receive a return label from us with shipping instructions
  3. Pack the product
  4. Send the parcel
  5. The replacement product will be shipped within 2 business days of receiving the package.
  6. The exchange is valid for the same product.